Privacy Policy

Last updated: 2024
Omnexa Shop LTD
Company Number: 16852526
Registered Office: 128 City Road, London, United Kingdom, EC1V 2NX
Email: support@omnexashop.co.uk
Phone: +44 7490 322861

1. Introduction

This Privacy Policy explains how Omnexa Shop LTD (“we”, “our”, “us”) collects, uses, and protects your personal information when you visit or make a purchase from our website (www.omnexashop.co.uk).

We are committed to protecting your privacy and complying with the UK GDPR, the Data Protection Act 2018, and all applicable laws.

By using our website, you agree to the terms described in this Privacy Policy.

2. Information We Collect

We collect the following types of personal information:

A. Information You Provide

  • Name

  • Billing address

  • Shipping address

  • Phone number

  • Email address

  • Payment information (processed securely by Stripe or PayPal – we do not store card numbers)

  • Order details

  • Messages sent to customer support

B. Automatically Collected Data

When you visit our website, we may automatically collect:

  • IP address

  • Device type

  • Browser type

  • Time zone

  • Cookies

  • Pages viewed

  • Referral links

C. Third-Party Data

We may receive anonymised analytics data from:

  • Google Analytics

  • Meta Pixel

  • Shopify / WooCommerce analytics

  • Advertising platforms

3. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Provide customer support

  • Communicate about your orders

  • Improve website performance

  • Prevent fraud and secure our platform

  • Send promotional emails (only if you opt-in)

  • Personalise your shopping experience

4. Legal Basis for Processing

Under UK GDPR, we process your data using the following legal bases:

  • Contractual necessity – to process your order

  • Legitimate interest – to improve our services

  • Consent – for marketing emails

  • Legal obligation – for tax and accounting requirements

5. Sharing Your Information

We do not sell your personal data.

We may share data with trusted third parties only when necessary:

  • Payment processors (Stripe, PayPal, Klarna)

  • Print-on-demand fulfilment partners (for production & delivery)

  • Shipping carriers (Royal Mail, DHL, etc.)

  • Analytics & advertising services (Google, Meta)

  • Website hosting platforms

All third parties comply with GDPR and data protection standards.

6. Payment Security

Payments are processed securely through:

  • Stripe

  • PayPal

  • Shopify / WooCommerce Payments

We never store or access your full credit card details.

7. Cookies

We use cookies to:

  • Remember your shopping cart

  • Improve website performance

  • Analyse traffic

  • Personalise ads

You may disable cookies through your browser settings.

8. Data Retention

We retain your personal data only as long as necessary to:

  • Complete your order

  • Meet legal, accounting, or tax obligations

  • Resolve disputes

After this period, your data is securely deleted.

9. Your Rights (UK GDPR)

You have the right to:

  • Access your data

  • Correct inaccurate data

  • Request deletion

  • Restrict processing

  • Object to processing

  • Data portability

To exercise any rights, contact us at:
📧 support@omnexashop.co.uk

10. Children’s Privacy

Our website is not intended for children under 16 years old.
We do not knowingly collect children’s data.

11. Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our website.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Omnexa Shop LTD
đź“Ť 128 City Road, London, United Kingdom, EC1V 2NX
📧 support@omnexashop.co.uk
đź“ž +44 7490 322861