Last Updated: 2024
Omnexa Shop LTD
Company Number: 16852526
Registered Office: 128 City Road, London, United Kingdom, EC1V 2NX
Email: support@omnexashop.co.uk
Phone: +44 7490 322861
1. Order Processing Time
All our products are printed on demand, which means each item is created only after you place your order.
Processing time: 2–5 business days
Orders are processed Monday–Friday
You will receive a confirmation email once your order is placed and another email with tracking information once shipped
Please note: During holidays or high-volume periods, processing times may be slightly longer.
2. Shipping Times
Estimated delivery times after your order has been produced:
United Kingdom
Standard Shipping: 3–7 business days
Europe
Standard Shipping: 5–12 business days
United States
Standard Shipping: 7–15 business days
Rest of the World
Standard Shipping: 10–20 business days
Delivery time may vary depending on location, customs, or courier delays.
3. Shipping Costs
Shipping costs are calculated at checkout based on:
Delivery country
Number of items
Package weight
We aim to keep shipping prices affordable and transparent.
4. Tracking Information
Once your order is shipped, you will receive an email with:
Tracking number
Courier name
Link to track your package online
Please allow up to 48 hours for tracking to update.
5. Incorrect Address
If you entered the wrong address:
Contact us immediately at support@omnexashop.co.uk
If the order has not been printed yet, we will update your address for free
If the order has already shipped, we cannot modify the address
You may need to reorder the item
We are not responsible for orders shipped to incorrectly provided addresses.
6. Lost or Delayed Shipments
If your order does not arrive within the estimated delivery window:
Contact us with your order number
We will investigate with the courier
If the package is confirmed lost, we will reship it free of charge or issue a full refund
We always guarantee delivery.
7. Customs, Duties & Taxes
International orders may be subject to customs fees or import taxes.
These fees are not included in your order price
Customers are responsible for paying any additional charges required by their country
Customs delays are outside our control.
8. Partial Shipments
If your order contains multiple items, they may ship separately depending on availability or location of the printing facility.
You will receive separate tracking numbers if this happens.
9. Contact Us
If you have any questions about shipping, delivery times, or tracking:
📧 support@omnexashop.co.uk
đź“ž +44 7490 322861
đź“Ť 128 City Road, London, United Kingdom, EC1V 2NX
We respond within 24 hours.